Shipping Policy

Domestic Shipping Policy

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Most orders will ship within 2-5 business days after the order is submitted, not including custom orders.

 

Orders with priority shipping will be processed within 36 hours of receiving (excludes weekends and holidays). Priority shipping options for custom orders apply to transit time only. Production time cannot be expedited.

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Once your package leaves our studio, you can expect the following transit times for delivery (barring extreme weather conditions and holidays):

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• Standard: 3-6 business days, depending on your shipping address within the contiguous United States. Transit times to addresses in Alaska, Hawaii and Puerto Rico may take extra time.

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• Express: 2-3 business days within the contiguous United States. Transit times to addresses in Alaska, Hawaii and Puerto Rico may take extra time.

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• Expedited: 1-2 business days within the contiguous United States. Orders placed by 1pm CT (Monday through Friday) will be delivered in 2 business days. Transit times to addresses in Alaska, Hawaii and Puerto Rico may take extra time. Custom print orders will ship expedited; production time is not expedited.

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You will receive an email the day your order is shipped which will include tracking information. We guarantee packages are released to the shipping transit service. However, from this point, we do not take responsibility for the delivery of the shipment to you.

 

Residential deliveries that do not require signature may be left in a safe place, out of sight and out of weather at the driver's discretion. This could include the front door, side porch, back porch and garage area.

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Signature may be required for delivery of custom orders. Please take this into consideration when selecting a ship-to address for your package. For residential deliveries that require signature, you can leave instructions for the driver if no one will be home. For example, you can ask that it be delivered to a neighbor who will be home.

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Orders shipping P.O. Boxes addresses will be sent via the United States Postal Service. Please enter only one "ship to" address (P.O. Box or street address) to prevent shipping errors.

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*Free shipping on orders of $60 or more.

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Overnight delivery is only available for orders with delivery addresses within the continental United States.

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Customs, Duties, and Taxes

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Two Shades Of Red is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

 

Damages

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Two Shades Of Red is not liable for any products damaged or lost during shipping. If you

received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

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International Shipping Policy

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We currently do not ship outside the continental US.

[If you ship outside the US, add the countries you’ll ship to with details about your process and additional fees.]

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Incorrect Shipping Addresses and Refused Delivery

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We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

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Two Shades Of Red will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

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Missing or Stolen Shipments

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If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

​Alert us at info@twoshadesofred.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.